Money Advice Plus (MAP) is a registered charity, working both locally in Sussex and nationwide. Our mission is to help people manage their money effectively. We do this by providing free innovative money handling and advice services, working in partnership with other agencies. Our independent, confidential and flexible approach is tailored to individuals’ needs, allowing us to reach those who find it most difficult to access advice. Our vision is a community where people have the advice and support they need to manage their money effectively, helping them to maintain control of their lives, promoting greater peace of mind.
MAP has been providing a specialist money advice service supporting victims-survivors of domestic abuse for over 10 years. Funding from the National Lottery Community Fund now provides MAP an opportunity to appoint an Administrator and Casework Assistant on this service, which is run in partnership with Surviving Economic Abuse.
This role supports the delivery of our successful Financial Support Line (FSL) and Casework Service for victim-survivors of domestic abuse and is part of our Centre of Excellence for Debt and Economic Abuse Service (CEDEAS).
The FSL provides a safe space for the victim-survivor to discuss their financial situation, providing one-off advice and guidance that allows them to prioritise issues and move forward with economic safety. The Casework Service offers in-depth, tailored money and debt advice and support and achieves significant financial gains for survivors of economic abuse, particularly around coerced debt. This service has developed a pioneering information-sharing tool, the Economic Abuse Evidence Form, with our partner SEA and MAP working together to engage organisations (creditor and debt advice organisations) to use the form.
The Administrator and Casework Assistant is crucial to the operation of this service. You will be a welcoming voice and initial point of contact for clients and referrers, providing information about our services, taking relevant details about their situation, booking and managing appointments, and walking clients through our data protection procedures. You will provide vital support to the casework team by helping to progress clients’ cases through to a sustainable outcome.
Salary: £25,183 rising to £25,992 gross pa
Hours: 35 hours per week
Contract: Fixed term to 31/3/28- funded by National Lottery Community Fund
Location: Eastbourne office
Closing date for applications: midday Wednesday 26th February 2025
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