1st Line IT Support
Full Time Permanent (Hybrid)
West Bromwich
GBP26,000 - GBP28,000 per annum (based on experience)
Our client based in West Bromwich is looking for a 1st Line IT Support to provide IT and consultancy services to small to medium-sized businesses. The primary objective of the service desk is to provide an efficient, friendly, and effective first line problem-solving service to their customers.
As a member of the Service Desk, you will be responsible for accurately logging service request calls for IT problems and providing guidance/support/solutions over the phone while keeping the customer informed at all times.
Benefits:
* Full time Permanent
* GBP26,000 - GBP28,000 (based on experience)
* Hybrid working (2 days in the office)
* Monday to Friday (9am - 5pm)
* 20 days + BH
* Pension Scheme
Key Responsibilities:
* Provide a helpful professional first/second line support service to customers
* Perform predefined daily/weekly/monthly maintenance checks and tasks
* Log all service requests against the customer account in our Service Desk System
* Progress to resolution or escalation all outstanding service requests
* Perform required analysis and research to successfully resolve service requests
* Keep the customer informed at all times about the status or progress of their request
* Check and respond to alerts reported by our Monitoring System
* Maintain network documentation for customer networks
* Liaise with external technology vendors as required to resolve service requests
Personal Attributes:
* Excellent telephone manner
* Excellent written communication skills
* A passion for technology and customer service
* Excellent problem-solving skills
* Excellent organisational skills
Skills and Qualifications:
* Microsoft Windows
* Microsoft 365
* Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Printer Setup and Configuration
* Basic Understanding of Computer Hardware
* Active Directory, Group Policy, Remote Desktop Services, TCP/IP
* IP telephone system and basic photocopier configuration
* Antivirus, Antimalware and Backup Solutions
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