Little Waltham and Great Notley Surgery has an opportunity for a receptionist to join our team on a part-time basis, working across both our sites. Shifts will include mornings, afternoons and evenings and 1 in 12 Saturday mornings, so you must be able to be flexible. You will also be asked to cover annual leave. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients. Making appointments and giving out appointment cards, where required. Dealing with letters, completed forms, specimen bottles, etc. Dealing with requests for information, and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone, promptly. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us We are a 2-site, friendly training practice with over 20,000 patients. You will be supported by our team of 10 doctors, 3 nurse practitioners, paramedic, nurses, healthcare assistants, receptionist and admin team. For further information about the role please contact Beverley Lampitt at [email protected]. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.