We are seeking a highly motivated and experienced Import Operations Manager to lead our import operational team. This is a fantastic opportunity to make a real impact on our business, driving efficiency and ensuring exceptional customer service. Reporting to the Senior Operations Manager, you will be responsible for the day-to-day management of the team, ensuring smooth import operations, customs compliance, and achievement of key performance indicators. Key Responsibilities: Lead and manage the import operations team, fostering a positive and productive work environment. Oversee all import processes, ensuring efficiency, accuracy, and regulatory compliance. Manage customs compliance activities and provide team training. Drive continuous improvement in import operations. Monitor KPIs and report on performance. Cultivate strong customer relationships through regular communication and meetings. Manage invoicing, WIPs, and financial aspects of import operations. Collaborate with senior management on resource planning and team development. Ensure compliance with HSE, security, and data protection regulations (AEO, BRC, ISO). Essential Skills and Experience: Min 4 years Imports, including demonstrable leadership Proven leadership and management skills. Excellent interpersonal and communication skills. Strong time management and problem-solving abilities. Meticulous attention to detail. Ability to adapt to change and remain flexible. Commitment to providing excellent customer service. Experience in import operations and customs compliance. Knowledge of relevant regulations and procedures (AEO, BRC, ISO). Financial management experience, including budget setting and aged debt management.