We are seeking a highly motivated and experienced Import Operations Manager to lead our import operational team. This is a fantastic opportunity to make a real impact on our business, driving efficiency and ensuring exceptional customer service. Reporting to the Senior Operations Manager, you will be responsible for the day-to-day management of the team, ensuring smooth import operations, customs compliance, and achievement of key performance indicators.
Key Responsibilities:
* Lead and manage the import operations team, fostering a positive and productive work environment.
* Oversee all import processes, ensuring efficiency, accuracy, and regulatory compliance.
* Manage customs compliance activities and provide team training.
* Drive continuous improvement in import operations.
* Monitor KPIs and report on performance.
* Cultivate strong customer relationships through regular communication and meetings.
* Manage invoicing, WIPs, and financial aspects of import operations.
* Collaborate with senior management on resource planning and team development.
* Ensure compliance with HSE, security, and data protection regulations (AEO, BRC, ISO).
Essential Skills and Experience:
* Min 4 years Imports, including demonstrable leadership.
* Proven leadership and management skills.
* Excellent interpersonal and communication skills.
* Strong time management and problem-solving abilities.
* Meticulous attention to detail.
* Ability to adapt to change and remain flexible.
* Commitment to providing excellent customer service.
* Experience in import operations and customs compliance.
* Knowledge of relevant regulations and procedures (AEO, BRC, ISO).
* Financial management experience, including budget setting and aged debt management.
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
* Competitive Salary: We value your skills and commitment.
* Discretionary Bonus: Because your hard work deserves to be rewarded.
* Pension Scheme: We've got your future covered.
* Annual Salary Review: Your growth matters to us.
* Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision.
* Interest-Free Company Loan: We're here to support you.
* Free On-Site Parking: Convenient and hassle-free.
* Cycle to work scheme.
* Referral Bonus £750: Spread the word and earn some extra cash.
* Care First Lifestyle Programme: Because your well-being matters.
* Flu Jabs Annually: Stay healthy, on us!
* Life Assurance: We've got you covered.
* Electric Vehicle Charging Points at Work: Embrace sustainable transport.
* Flexible Career Pathway.
* Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.
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