Job Description:
Deal efficiently and accurately with all enquiries, reservation requests, confirmation of bookings and special requests by email and over the phone. Deal effectively with complaints and comments, take the correct action and remain courteous at all times.
- Sell Gift Vouchers over the telephone.
- Website maintenance.
- Arrange new start information for new employment.
- Keep personnel records up to date.
- Issue letters to staff to document meetings with management.
- Process payroll accurately and in a timely manner.
- Set up new employees in payroll systems and ensure proper documentation.
- Track employee attendance, leave requests, and rosters.
- Maintain and update company records, documents, and databases.
- Order office supplies and manage inventory levels for replenishment.
- Ensure all menus are printed for service.
- Update menus, ensuring changes are implemented in all current documentation and distributed accordingly.
- Be knowledgeable of The Dome’s facilities, menus, timings, etc.
Experience And Qualifications:
- Committed to delivering a high level of customer service.
- Excellent interpersonal and communication skills.
- Great attention to detail.
- Ability to work on your own and as part of a team.
- Experience with payroll.
- Experience with Microsoft Word and Microsoft Excel.
- Experience in the use of Sevenrooms Reservations System would be advantageous but not essential as full training will be given.
- Knowledge of the local area.
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