Working Hours: Monday to Friday, 08:30 – 17:00
Job Purpose
The role of Customer Service Operative is really important to us. You will be responsible for building strong relationships with our customer base and resolving any issues and queries at the earliest opportunity. This role is based in our well-appointed Telematics office in Crewe, which is approximately 5 minutes’ walk away from rail and bus links.
You’ll report into the Customer Service Supervisor on a day-to-day basis, supporting a wider team of Operations and Customer Support Advisors.
Your responsibilities day to day will be…
* Gathering accurate information on customer issues in order to identify and resolve at the earliest opportunity.
* Identifying and escalating opportunities to improve operational performance and process improvement.
* Building strong relationships and becoming a trusted point of contact for our customers.
* Using our systems to log, diagnose, and feedback issues.
What do we expect of you?
* A flexible approach to handling customer requirements and business needs with an ability to operate at pace.
* Ability to organise and prioritise your own workload whilst showing keen attention to detail.
* Knowledge of Microsoft Office products.
* Ability to demonstrate initiative when problem solving.
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
If you feel we are a good match for each other, you can apply online now!
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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