The Food and Beverage Runner will play a vital role in ensuring the efficient and smooth delivery of food and drinks to our guests. Working closely with the service team, the primary responsibility is to assist in delivering orders from the kitchen and bar to the appropriate tables whilst ensuring that dishes and beverages are presented beautifully, accurately, and promptly.
Key Relationships
* Escapade Silverstone Guests
* Escapade Silverstone Management and Staff
Key Responsibilities
To create and implement a best-in-class and award-winning guest experience through:
* Food Delivery:Retrieve food orders from the kitchen and present them to the appropriate tables. Ensure that each dish is precisely matched with the guests order and inform servers of any personalised requests or modifications. Handle multiple orders simultaneously, maintaining order accuracy, efficiency and excellency.
* Drink Delivery:Retrieve drink orders from the bar and present them to them to the appropriate tables. Ensure that each beverage is precisely matched with the guests order. Handle multiple orders simultaneously, maintaining order accuracy, efficiently and excellency.
* Table Maintenance:Assist in setting up dining tables and maintaining their cleanliness and organisation. Monitor tables for any necessary clearing and resetting, supporting the overall dining experience.
* Communication:Ensure seamless communication with the kitchen and service team members to coordinate the timing and presentation of dishes. Relay any guest requests, allergies, or special instructions to the kitchen and serving staff.
* Knowledge of Menu:Familiarise yourself with the restaurant's menu and dish descriptions to accurately present them to guests. Describe menu items, ingredients, and preparation techniques to guests when required.
* Teamwork:Engage and collaborate effectively with kitchen staff, and other team members to ensure smooth and efficient service. Assist with any additional tasks or requests from the service team.
* Compliance and Safety:Adhere to food safety and sanitation regulations. Follow established service, health, and safety procedures. Uphold company policies and standards for quality service.
* Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade Silverstone.
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and were motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
Our brand pillars Were the Ultimate Hosts who share our guests passions, were switched on to their needs, we make their stays effortless, they get our finest performance every time. Were the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. Were the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know theyre in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance will be checked against the following:
* Detailed objectives will be set through the Personal Development Review (PDR) process
Skills, Knowledge and Expertise
* Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
* A strong, yet positive guest service style
* Organised and ability to work within the team or on their own
* Strong interpersonal skills
* A good command of the English language is desirable. Additional languages are advantageous
* Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
* Full clean UK driving licence is desirable
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