The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
As part of the front-of-house Customer Service Advisor team at Ravelin Sports Centre, you will ensure that all visitors experience exceptional customer service, contributing to the overall reputation and positioning of the University as a leading institution for sport. By providing a seamless and welcoming front-of-house experience, this position plays a vital part in delivering customer service functions and fostering a positive environment where students, staff, and the wider community feel welcomed, engaged and connected, ultimately enhancing their sense of belonging to the University's vibrant sports culture.
The working pattern for this post is 0.81 FTE on a 2 week rota (please see attached Further Information document).
A Disclosure and Barring Service (DBS) check is required for this post.
Interviews are anticipated to be held 19 February 2025.
For an informal discussion about the role please contact Mark Gledhill via email: mark.gledhill@port.ac.uk
Employer, External Only:
University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
* Competitive salary, including incremental progression within your scale.
* Generous pension scheme.
* Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
* Family-friendly policies supporting flexible working.
* Staff discounts and loyalty schemes.
* Staff car parking and discounted public travel.
* Excellent training and development opportunities.
* Staff wellbeing programmes.
* Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
* Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
* Discounted learning.
* Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from all talented people. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
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