CUSTOMER SERVICE REPRESENTATIVE
We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients.
ABOUT THE JOB
As a Customer Service Representative, you will be accountable for facilitating and building strong customer relationships through providing continuous high-quality service and support. You will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions.
THE ROLE
* Maintain advanced, up to date working knowledge of Incora customer requirements and distribution methods and timing
* Maintain positive working-relationships with external customers and all inter-working departments and personnel
* Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
* Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
* Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
* Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations
* Prioritise orders based on urgency of product needed, specifications, and shipping and delivery requirements
ABOUT YOU
* Proven ability to work well within a team environment to produce positive results
* Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service
* Maintain excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
* Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
* Maintain clear and accurate data entry, documentation, and reporting skills, as required
* Ability to be detailed oriented and perform in-depth account research, if required
Most importantly you will be passionate about our Incora Values and exceeding customer expectations:
* Courage Take ownership for issues and problems.
* Collaboration Share knowledge and experience with others
* Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
In return we will offer the things that matter
* Starting salary between £26,000 to £29,000 dependent on experience
* We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
* We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
* We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
* We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
* We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
* Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
* We believe every little helps by offering a generous discount portal only available to Incora employees
* Very importantly, we want to be with you to help your career take off and become part of the Incora Story
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you!
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
At Incora, we firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.
Job Type: Full-time
Pay: £26,000.00-£29,000.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Employee mentoring programme
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Schedule:
* Monday to Friday
Work Location: Hybrid remote in CRAWLEY
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