Job Description Case Handler Full Time East Grinstead (commutable distance) Why Rolls-Royce? We are currently recruiting a Case Handler in our East Grinstead office to work within our Parts Team, this role reports directly to the Parts Supervisor. The Case Handler deals with customer (internal and external) enquiries, quotations and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer, as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets were required, monitor stock requirements, carry out order scheduling and support with VCA and Customer contracts. If you have a good administrative background and you want to join an amazing team, we want to hear from you Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, a minimum of three days per week. What you will be doing: Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers Precisely check customers’ orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflows Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary Process customer returns and raise credit notes as required Ensure first class customer liaison including fulfilment of all reasonable customer requests Ensure timely and accurate processing of sales invoices and clear purchase invoices promptly Play a key role in periodic stock counts Maintain excellent liaison with all internal and parent company departments and participate generally in all departmental activities Assist with material requirement planning (MRP) and order scheduling to ensure suitable stock levels are maintained, meeting customer and internal departments expectations Were required process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday Assist Parts Supervisor with forecasting and reporting as required Carry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflow To support VCA and Customer contracts Who we are looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These values form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Computer Skills - proficient in Microsoft Office. On the job training will be provided for PAS, S4 HANA. Literacy and Numeracy Strong attention to detail Enthusiastic person with strong interpersonal skills with ability to take on a wide range of tasks Proactive in problem solving, able to effectively manage their time Commercial awareness The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse teams and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Grade: 5 Closing Date: 25th September 2024 For further information please contact: Karolina O’Grady Job Category Field Services Posting Date 13 Sept 2024; 00:09 Posting End Date 24 Sept 2024