Skiddle was born in 2001 as a what's on guide and began selling tickets in 2006 and is now one of the UK's most loved ticketing services selling tickets for tens of thousands of events throughout the UK, from independent club nights through to 60,000 capacity festivals. Skiddle currently sells tickets for the likes of The Warehouse Project, Creamfields, Digbeth Dining Club and Live Nation, and hundreds of independent venues and promoters across the country.
Job Summary:
As a Social Media Engagement Specialist, you will be responsible for driving interactions, building relationships, and fostering community engagement across all our social media channels. You’ll play a key role in developing strategies that encourage active participation from our audience while maintaining the voice and tone of our brand. This is a tremendous opportunity for a professional to work in one of the most exciting industries in the modern job climate.
Location: Part remote / Part office based (Northwest)
Hours: 37.5 Hours per week - Monday to Friday
Job Overview:
* Community Engagement: Actively engage with followers on social media platforms (Instagram, Facebook & TikTok) by responding to comments, messages, and mentions in a timely and authentic manner.
* Content Interaction: Share, comment, and engage with user-generated content (UGC), brand mentions, and relevant industry conversations to boost engagement and awareness.
* Social Listening: Monitor brand sentiment and track audience feedback, using insights to inform content strategies and improve customer satisfaction.
* Content Amplification: Help amplify key posts, campaigns, and initiatives by creating engaging responses, shares, or reposts that drive further interaction.
* Reporting & Analytics: Track engagement metrics (likes, shares, comments, growth rates) and provide actionable insights to improve engagement strategies.
* Trendspotting: Stay up to date with social media trends, memes, hashtags, and popular culture to keep our brand relevant and aligned with what's trending.
* Collaboration: Work closely with the content, marketing, and customer service teams to ensure a unified approach to social media and customer engagement.
* Brand Advocacy: Foster a sense of community by encouraging loyal followers to become advocates of the brand.
Minimum Requirements:
* Proven experience managing social media accounts with an emphasis on engagement (content creation and strategy experience a plus).
* Excellent written and verbal communication skills with a creative, friendly, and approachable tone.
* Deep understanding of social media platforms, algorithms, and best practices.
* Proficiency in social media tools such as Sprout Social, Hootsuite, Buffer, or similar.
* Experience using analytics tools (Google Analytics, Facebook Insights, etc.) to track performance and adjust strategies.
* A passion for staying ahead of social media trends and online culture.
* Ability to work independently, as well as part of a team.
* Ability to manage multiple tasks and deadlines in a fast-paced environment.
* Degree in Marketing, Communications, or related field.
* Previous experience in customer service or community management.
* Strong understanding of digital marketing metrics and KPIs.
In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. We have a friendly informal and lively culture, where everyone is trusted to take ownership of their own workload. You’ll be challenged but rewarded by working for this evolving business, where you’ll enjoy team outings, charity fundraising activities and going to events. We can offer:
* Friendly, open, informal, and most important equal working environment where management are all approachable.
* Cycle to work scheme / Tech scheme after 1 year service.
* Electric Car scheme after 1 year service.
* Company pension.
* Health insurance provided by Vitality after 1 year service.
* Sick Pay.
* Future career progression.
* Increase holiday entitlement after 1 year service.
* Casual Dress.
Important Information: The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be confirmed to the successful applicant subject to a satisfactory Disclosure report.
On your side since 2001, because we believe true fans deserve a fairer and smarter way to discover events they love.
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