Job summary
Suffolk GP Federation are looking to welcome an operations manager to join Unity Healthcare at our Long Melford GP practice site in Suffolk. This is a permanent, full-time position.
This exciting opening has come about following a review of the practices management structure after the successful launch of the Unity Healthcare hub model, which is a transformative approach designed to enhance patient care and staff well-being.
Unity's new hub model allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham).
Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a portfolio role, rotating between Speed Triage, Hub Remote Consultor, Face-to-face clinician and GP Site Lead.
If you are an experienced senior manager looking for a new challenge, then we would love to hear from you.
Main duties of the job
* Ensuring the smooth running of the site, responsible for the day-to-day operations.
* Managing the clinical appointment system.
* Ensuring consistent staff cover.
* Supporting team members with queries.
* Line manage site team.
* Lead and liaise with the HR Advisor to recruit specific staff.
* Practice level finance responsibilities.
* Reporting the quality and performance of the practice site.
About us
Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
What we offer:
* A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
* Innovative teams who strive in forward thinking, with a voice that is heard.
* A visible and supportive management team, with operational support that get it.
* Excellent IT teams & support giving us first class equipment and no wait responses.
* A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
* Cycle to work scheme.
* Death in service cover.
* Competitive salaries with annual benchmarking.
* 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service.
* Blue light card employer access to the discount service with thousands of discounts online and on the high street.
Date posted
12 April 2025
Pay scheme
Other
Salary
£29,970 to £36,483 a year
Contract
Permanent
Working pattern
Full-time
Reference number
28511
Job locations
Cordell Road, Sudbury, Suffolk, CO10 9EP
Person Specification
Experience
Essential
* Strong experience leading and managing teams.
* Experience working in a primary care environment.
* Excellent communication and interpersonal skills.
* Excellent organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Primary Care Careers
Address: Cordell Road, Sudbury, Suffolk, CO10 9EP
Employer's website: https://www.eoeprimarycarecareers.nhs.uk/
#J-18808-Ljbffr