We currently have the exciting opportunity for an Apprentice to join our Lancashire Parking Services team The Apprentice Technical Support Officer role will assist the Technical Support Officers in ensuring Lancashire County Council meets its obligations under various legislations such as the Traffic Management Act 2004 and The Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022 and ensuring the processing of Penalty Charge Notices (PCNs) issued on Lancashire's highway network. Key Responsibilities Assisting in the processing of PCNs from issue through to closure by cancellation or payment, including appeals at the independent Traffic Penalty Tribunal service. Undertaking various administrative functions within the parking service, such as processing resident permit applications. The post is a full-time position (37 hours per week) with normal working hours between 8 am and 5 pm, based at County Hall, Preston. This is a 2-year contract from the start date of employment. The post-holder will work towards the Business Administration apprenticeship delivered by North Lancs Training Group, with support from a line manager and a designated trainer/assessor. Confidence in using computers is recommended, as the PCN process is managed on dedicated software. The team also administers residents' parking permits and general parking related enquiries. Good communication skills and the ability to work unsupervised and as part of a team are essential to the role. Benefits There's fabulous flexibility and the opportunity to create a work-life balance you'll love, with up to 32 days annual leave plus bank holidays, 2 additional days at Christmas, and options to purchase further days. We offer a generous Local Government pension with shared AVCs available, and a benefits package including dog care, daycare, holidays, long service awards, Medicash, inclusivity support groups, discounts on white goods and electronics, cycle to work schemes, salary sacrifice car lease schemes, eye tests, and prescription support. We reserve the right to close the vacancy early if we receive sufficient applications.