Job Description
Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity
Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team .
This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working!
Position Details:
* Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
* Working Hours: Shifts are rotational, scheduled in advance:
* 08:00–16:00
* 09:00–17:00
* 10:00–18:00
* 12:00–20:00
* Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.
Why You’ll Love This Role:
* Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
* Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
* Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
* Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
* Fun Extras: Enjoy team events and treats like pizza in the office!
* Accessible Location: Excellent transport links make commuting a breeze.
About the Role:
This is not your average call centre job ! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.
✨ Your Day-to-Day:
* Answer and manage customer calls, delivering helpful and friendly service.
* Build strong relationships, resolving inquiries with care and professionalism.
* Take ownership of issues, ensuring accurate and timely resolutions.
* Document all interactions in line with compliance policies.
* deliver quality outcomes, measured through call recordings and audits.
What We’re Looking For:
* Positive, adaptable individuals with a passion for helping others.
* Excellent communicators with strong interpersonal skills.
* Problem-solvers with good analytical abilities.
* Experience in banking or customer service is a bonus but not required!