We are looking for a field-based manager to manage clients in Woking. As such, we are looking for a field-based manager to cover different postcodes in the area. At Faith's Walk, our field-based managers are called Community Engagement Managers because their job is to manage the relationship between the clients, care and support workers, and the office. They are usually the first person that a client will see. Ideally, you should be a car driver for this post. Managerial experience is not necessary because we train you; however, care experience is a requirement.
POSITION TITLE: Community Engagement Manager – Band 4
REPORTS: Branch Business Manager
Department: Transformation Team
Your mission: To bridge the gap between the office, our clients, and care workers by stimulating strong and sustainable client engagement, delivering exceptional service with every interaction, increasing loyalty to existing clients, driving brand growth, and attracting potential customers. As an ambassador for Faith's Walk, your role is to ensure that every client or care worker engagement activity goes smoothly, consistently from start to finish.
This role is community-based, managing clients and a team of care and support workers in the community. You will work closely with the client engagement manager to ensure that all your customers and care workers are content and happy.
As the brand ambassador out in the field, you are the public and client face of the company. You will create awareness and interact with clients regarding the services we provide. In most cases, you will be the first person the client meets; therefore, the image you portray will be the image the customer will have of the company.
This role will involve travel and will require a high degree of organizational skills and flexibility. The successful applicant will have a full driving license and means of transport if required within the territory to visit clients.
Working Conditions
Community-based role, managing clients and a team of care and support workers in the community.
Specific Duties and Responsibilities
1. Provide a warm and welcoming care environment to every customer and care worker.
2. Adopt a carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
3. Agree and arrange all consultations with new clients (client care and needs assessments) in your area.
4. Complete all consultations with new clients, assessments, and all new client paperwork as required.
5. Complete all client reviews, both face-to-face and via telephone.
6. Create tailor-made care plans individual to each customer.
7. Complete spot checks to monitor the provision of care in terms of quality.
8. Carry out on-the-job training observations of all new recruits or where required.
9. Complete sign-off of all new recruits.
10. Audit care plans, paying particular attention to risk assessments, medication, and moving & handling requirements.
11. Sign off logs and MARs, identifying training needs and follow-ups.
12. Maintain accurate client and care and support worker records on Faith's Walk software and People systems.
13. Conduct client and care and support worker introductions.
14. Participate in on-call duties as required, typically 2 days every other week and two weekends approximately once per month.
15. Ensure you stay updated on legislation and changes to industry standards through driving your and your team's development opportunities.
16. Read all communications marked for your attention.
17. Work with different branches from HR, Digital and Marketing to Quality Assurance to ensure you deliver for all your stakeholders.
18. Attend networking events in your area.
19. Organize formal and informal team meetings, catch-ups, and events on different mediums to ensure your team stays updated.
20. Recognize, celebrate, and acknowledge your team at every opportunity.
21. Manage clients and take responsibility for their ongoing care and support with a focus on person-centered care.
22. Lead and manage a team of care and support workers.
23. Complete performance reviews and supervisions, both formal and informal.
24. Conduct performance management discussions and meetings where required.
Qualifications and Experience
Experience conducting client introductory visits and creating care plans is beneficial. Ideally, NVQ Level 2 or 3 qualified (not essential).
Benefits
* Great career development opportunity with a start-up.
* Clear roadmap for progression within and outside the organization.
* 28 days holidays.
* Great place to work and belong.
* Company bonus.
* Investment in learning and development because your growth drives our growth.
* Cycle to work scheme.
* Pension.
* Opportunity to join the discount for carers scheme.
* Loyalty and recognition awards.
* Engagement activities.
* On-call included in the salary.
* Employee Assistance Programme.
* Refer a Friend scheme.
* Mobile phone and other required tech.
* Service awards.
Qualities We Look For
* Proactive and tenacious.
* Excellent communication skills & builds rapport easily.
* Confident to handle challenging situations and difficult conversations.
* Organized and flexible to meet the needs of the business with a focus on business growth.
Nice to Have
Understanding of the hospital discharge process, supporting clients with complex needs, and experience building relationships with other professionals involved in a client's care, including OTs, GPs, District Nurses, SALT teams, etc.
Job Types
Full-time, Permanent
Pay
£24,960.00-£28,000.00 per year
Additional Pay
* Loyalty bonus.
* Performance bonus.
* Yearly bonus.
* Company pension.
* Sick pay.
Schedule
* 10-hour shift.
* Day shift.
Experience
* Home care: 3 years (required).
Licence/Certification
* Driving Licence (preferred).
Location
* Woking (Surrey) (preferred).
Work Location
On the road.
Reference ID: Community Engagement Manager (Woking)
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Rourke House, The Causeway, Staines TW18 3BA, UK
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