Permanent - Full Time
We are looking to recruit a Resident Liaison Officer, to join our Decarbonisation team, based from our St Albans office, AL3 6PH.
About the Role
Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner.
Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area.
About You
Candidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
Benefits
1. Profit Share Discretionary Annual Bonus Scheme
2. 26 Days Holiday & Bank Hols
3. Enhanced Pension Plan
4. Private Medical Insurance (Including 24hr GP)
5. Life Assurance
6. Share Save
7. Enhanced Maternity & Paternity Pay
8. Work Perks Discounts & Vouchers
9. Buy & Sell Holiday
10. Flexible Working & Flexible Bank Holidays