QUALIFIED VETERINARY NURSE
Are you empathetic and caring with a passion for animal welfare? Do you have excellent communication skills and are you able to stay calm under pressure? Would you like the opportunity to work for a privately owned, independent, successful veterinary clinic? If so, please look no further. We are an established Small Animal Practice in the heart of Worcester, with a loyal client base and a dedicated veterinary team. We currently comprise of 3 vets, 3 qualified nurses, 1 Practice Manager and 2 receptionists.
We have also opened a branch clinic in the area of St Peters, Worcester. All staff work at both locations so a driving licence is also essential.
Previous experience is essential along with a great attitude and a strong work ethic.
We can offer an enticing package including competitive rates, generous holiday entitlement and financial support for further training and CPD (with prior consent).
Normal working shift pattern for 37.5 hours p/w would be: 8:00-16:00, 8:00-12:30, 16:00-19:30 on split days and 11:30-19:30.
Saturday mornings are required at a ratio of 1:4.
General Responsibilities
* Responsible for maintaining day to day duties of care and administration.
* Care for hospitalised patients, including patient monitoring and health checking, feeding, grooming, and walking animals.
* Dispatch lab work.
* Perform diagnostic tests, e.g., blood sampling, urine analysis and x-rays.
* Prepare animals for surgery and perform some minor procedures, e.g., suturing wounds and dental hygiene.
* Monitor anaesthesia.
* Assist veterinary surgeons with operations.
* Work to the professional code of conduct.
* Maintain the cleanliness and hygiene of the practice.
* Confidently handle and restrain animals.
* Schedule appointments for clients and patients.
* Deal with payments.
* Sort and distribute incoming and outgoing post/deliveries.
* Use of practice software.
* Clean out kennels and isolation.
Client Management
* Greet and welcome clients and visitors in a courteous, friendly, professional manner.
* Communicate with pet owners, gaining their trust and reassuring them about their animal's treatment.
* Verify and update client information confidentially.
* Move clients through appointments as scheduled.
* Respond and comply to client requests and seek help when needed.
* Collect and receipt payments from clients.
* Ensure all clients are kept regularly and fully informed about their animals when under the care of the practice e.g., progress updates of in-patients, costs or the timings of future appointments.
* Educate pet owners on animal health, including vaccinations, worming, flea prevention and appropriate nutrition.
* Respond to all client queries and complaints in a timely and efficient manner.
* Admit and discharge patients, ensuring clients are updated fully on treatments done and receive all relevant drugs and information.
What to Expect
* Every day will bring different challenges, but this variety is one of the most enjoyable aspects of the role.
* The job can be physically demanding. You will be on your feet a lot and may be involved in lifting and retraining animals.
* Practice hygiene tasks, including disinfecting kennels, floors and sterilising surgical equipment is an important and integral part of the role.
* As you are required to be hands-on with a range of animals, bites and scratches are a potential risk.
* You will play a key role supporting pet owners in making (sometimes difficult) decisions regarding their animal’s care and wellbeing.
Skills
* The ability to communicate with pet owners, veterinary surgeons and people from a range of backgrounds.
* Effective team working skills.
* The ability to work independently and use your own initiative.
* Strong attention to detail.
* Able to adapt to change well.
* Professional.
* Flexible.
* Excellent timekeeping.
* Methodical.
* Well organised.
* Keen to learn and develop.
* Empathetic and caring.
* The ability to stay calm and composed in stressful situations and work well under pressure.
If this sounds like your perfect job then we would love to hear from you.
Job Types: Full-time, Permanent
Benefits:
* Employee discount.
Ability to commute/relocate:
* Worcester, WR4 9NG: reliably commute or plan to relocate before starting work (required).
Education:
* Diploma of Higher Education (required).
Experience:
* Veterinary experience: 2 years (required).
Licence/Certification:
* RCVS (required).
Work Location: In person
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