Job Description
As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events.
You will be responsible for ensuring that all projects function effectively and offer professional service to both internal & external clients. You will advise clients and delegate tasks to assigned team members and exercise independent judgement in the resolution of conflicts and issues.
Key Responsibilities
* Determine the registration scope and create, review and edit project timelines and project plans to ensure programs are on track
* Working alongside the Senior Programme Director to provide team revenue forecasts to the leadership team
* Line management responsibilities of key members of the Registration Team
* Offers guidance to the Registration Team on resourcing and delivery requirements
* Partner with other leads where their deliverables overlap or sit under Registration
* Act as the primary client and internal escalation point for all registration related information and issues
* Delegate responsibilities and tasks to team members and provide ongoing mentoring
* Create and update operational documents for team members to understand the event(s) and provide training
* Manage registration data integrity and prepare client reporting
* Oversee the support of delegate enquiries via telephone and email
* Provide a consultant type role as a “Subject Matter Expert” for the client and others in the Company
* Ensure event inboxes are managed within service level agreements
* Manage multiple events and event roles simultaneously
* Travel to attend events internationally (including weekends)
* Handle delegate payments, supplier invoicing and related tasks, when necessary
* Plan and manage on-site registration processes and deliverables as needed
* Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
* Organising, ordering, and managing materials and shipment for on-site
* Deliver and/or support virtual events in multiple time zones, managing chats/IMs with delegates and exhibitors.
About you
* You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
* You have the ability to work independently and manage your own workload in a fast-paced environment
* Proactive and creative thinker
* You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
* You are a people person who enjoys and values the importance of good processes
* You’re confident with using a variety of different software systems
* You’re a team player always willing to support those around you
* You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
* You demonstrate a high level of professionalism at all times
* You communicate with clarity, conviction and persuasiveness tailored to different situations
* You demonstrate 'active' listening skills in a variety of situations, seeking out others' ideas, are open to them and are able to take action where appropriate
* You understand the marketplace (client and talent) and use this information to inform project & business decisions
* You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities
* You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client's or team’s outcomes or business impact through actions & contributions
* You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth
* You are a collaborative, consultative team player with enthusiasm, passion and drive
Your Background, Skills & Experience
Essential:
* Significant level of demonstrated project management and leadership skills are required to manage both internal & external stakeholders
* Strong multi-tasking and time management skills to include managing concurrent tasks efficiently
* The ability to work off a timeline and keep the projects on track
* Strong leadership skills to manage and coach the team
* Strong written and verbal communication skills
* Strong client skills
* Detail oriented, strong organisational skills
* Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
* Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets
* Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
* Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.
Highly Desirable:
* A good level of technical skills including database skills and comfortable working in multiple technical environments
* Fluency or working knowledge of another European language
* Experience within a marketing agency would be an advantage