Group1 Southend is looking for a Parts Advisor. Your role Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. A large part of the BMW Parts Advisor position involves: Provide guidance to customers on the availability of parts, ensuring timely and accurate information Receive, log, and accurately allocate parts and consumables from suppliers Deliver outstanding customer service to both external and internal customers Offer knowledgeable recommendations on suitable parts to meet customer requirements Maintain accurate customer records on our systems Effectively communicate relevant promotions, offers, and product information to customers Ensure full familiarity with all procedures and processes within the parts department Build and maintain strong working relationships with the manufacturer and suppliers Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment Capable of maintaining a methodical and logical approach, particularly during busy periods Excellent communication and customer service skills Exceptional time management skills and the ability to thrive under pressure Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook Must hold a valid UK driving licence Rewards 24/7 online access to healthcare professionals Car purchasing and lease schemes Servicing, parts & accessory colleague discounts. Enhanced holiday allowance with length of service Paid day off for your birthday Company share purchase plan Loan plans for colleagues, including toolbox and travel tickets Colleague referral payments Industry leading family friendly policies Numerous training, learning and development options to suit everyone