Job details Posted 19 September 2024 Salary Up to £11.44 per hour Location Stourport-on-Severn Job type Discipline Reference HQ00036659_1726734366 Contact Name Maisy Gillard Job Description Part-time Customer Care Coordinator Client is located near a small village close to Great Witley, Worcestershire Temp for 13 weeks with the opportunity to go perm for the right candidate after probation Salary: £11.44 per hour with weekly pay Working Hours: Monday, Thursday, Friday 6pm-10pm every other weekend working Saturday, Sunday 10am-6:30pm. Candidate will need to drive due to location of the offices Are you looking for a new and exciting opportunity as a Customer Care Coordinator? Look no further As a Customer Care Coordinator, you will be the first point of contact for clients accessing the service, handling calls from service users, family members, and healthcare professionals. You will ensure that service users' queries are handled in accordance with their support plan. If you have the desire and passion to provide excellent customer service, this may be the role for you Customer Care Coordinator - Duties & Responsibilities Respond promptly to incoming calls, updating care records as necessary to ensure the welfare of service users Efficiently mobilise responder/emergency services when appropriate Conduct scheduled outbound service user calls as required to ensure their wellbeing Provide care, support, and coordination in accordance with co-produced plans, reassuring users Build rapport and establish relationships with service users, gaining an understanding of their needs to ensure they are well-informed and engaged Prioritise alerts and notifications, providing proactive and reactive support and following appropriate escalation pathways Distribute relevant clinical information for timely equipment and service delivery Report equipment repairs and requirements to the relevant Service Centre Customer Care Coordinator - Skills And Requirements Previous experience in a telephone-based customer service/contact centre role Excellent communication skills and telephone manner Ability to quickly adapt to service user/customer needs and communicate in a caring and respectful manner Strong organisational skills and experience with detailed process and record keeping Proficient in Microsoft Office and previous experience with in-house systems. If you are available immediately and happy to start on a temporary contract, apply today