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Receptionist / Front of House Operative, Merthyr Tydfil
Client:
Location: Merthyr Tydfil, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
7a0ec7e4ab2d
Job Views:
5
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Receptionist / Front of House Operative
Casual and Part time contracts available
Start Date: April 1st 2025
Interviews: March 11th or 18th
Pay scale: Dependent on qualification. Starting from minimum wage.
BACKGROUND
Parkwood Leisure is one of the leading leisure management companies in the UK, managing local authority leisure centres since 1995. The company prides itself on high-quality services, an exemplary health and safety record, and commitment to staff. In February 2015, Parkwood Leisure purchased the Dolygaer Outdoor Centre, part of a strategy to diversify its portfolio. Dolygaer is recognized for the quality of its services and the outdoor experience it provides.
This role is to become a part of the Dolygaer team and will assist the operations manager in ensuring that all guests and customers enjoy a high-quality experience from the first point of contact.
ORGANISATION STRUCTURE
The post holder will report directly to the Operations Manager.
JOB DESCRIPTION
Primary Objectives for the Receptionist / Front of House Position:
* Act as the first point of contact for customers coming into, calling, or emailing the Centre.
* Ensure that all customers and guests are received in a friendly, polite, and service-oriented manner.
* Take bookings, handle cash, and answer inquiries via telephone, in person, or by email.
* Take payments through the till system for the café, day activities, and all other transactions.
* Serve customers of the café, including basic food handling.
The Receptionist / Front of House will focus day-to-day on the following tasks:
* Work as part of a team to ensure that customers are hosted well and their needs are understood and met.
* Ensure a warm, friendly, and professional approach and high standards of customer care are delivered at all times.
* Understand the range of activities offered to assist customers with their choices.
* Be responsible for own Health & Safety and that of the Centre, implementing and assessing practices.
* Communicate with customers via emails, social media, and booking systems in a polite and professional manner.
* Promote the Centre positively at all times and maintain displays of promotional material.
* Receive telephone, written, and personal bookings and payments for the Centre's facilities.
* Ensure cash handling and reconciliation of monies is carried out.
* Operate telephones, radios, and computer booking systems while on duty.
* Promote and control items for resale and hire.
* Keep the reception/café clean, tidy, and a pleasant environment.
* Take detailed messages and respond to/transfer customers appropriately.
* Undertake duties related to the café - making hot drinks, upselling items, simple prep, serving hot food.
* Comply with and understand Food Hygiene regulations.
* Perform general ad-hoc duties - filing, scanning, photocopying, archiving, correspondence.
* Manage incoming/outgoing post and deliveries.
* Undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications:
* GCSE Maths and English Grade C or above, or a similar qualification.
* Good interpersonal skills and a friendly disposition.
* Demonstrate computer literacy skills.
* Hold a food hygiene certificate or be prepared to undertake this.
Personal:
* Ability to operate tills and be competent in various computer programmes.
* Strong interpersonal and customer-facing skills.
* Maintain a high level of confidentiality.
* Demonstrate good organisational skills.
* Communicate effectively with customers, clients, and staff.
* High standard of hygiene.
* Use own initiative, follow procedures, and work to deadlines.
* Be friendly, well-presented, and have a positive attitude.
* Be enthusiastic, confident, and flexible.
* Understand the company ethos and develop a strong understanding of the Centre's activities.
You will need to be flexible to work additional hours to cover holidays, absence, and busy periods. Interviews will be held as CVs come in. If you're interested in this position, apply now by emailing your CV to Mike.
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