Location Basingstoke, GB Department Name EM Regional Southern (168010) G5 About Network Rail Join Our Team at Network Rail Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work-life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Brief Description Network Rail Training is committed to creating an environment where every individual can succeed, helping the company to become a natural choice for talented people to join. We deliver a wide range of learning solutions designed to enable continuous improvement of safety and business performance across the business, supporting Network Rail’s safety culture of getting everyone home safe every day. About the role (External) As a training centre administrator, you will be the first point of contact for our delegates and any visitors to our centre in Basingstoke, addressing enquiries and resolving issues promptly to ensure a positive training experience. You will be responsible for ensuring the smooth and efficient operation of our training facilities. Ideal candidates will be confident in a customer-facing role with strong organisational and communication skills and an eye for detail. An ability to multitask in a dynamic, fast-paced environment is essential, as are strong IT skills in Microsoft Office. Meet & greet all visitors to the training centre and provide a customer-focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues. Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager. Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure. Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience. Provide support to external training providers and visitors to enable a positive experience of the Training Centres. Prepare and arrange training packs for long-term storage to comply with record retention periods. Provide general administrative support to the onsite training team to support the running of the training centre. Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required. Certify that the team has adequate support to undertake other duties. Essential Strong customer service approach. High level of accuracy and attention to detail. Strong written and verbal communication skills. Strong time management, organisation, and prioritisation skills and the ability to work under pressure and to deadlines. Resilient, Adaptable and Flexible. IT literate, strong Excel, Word, and PowerPoint knowledge. Experience of working in a fast-moving environment. Administrators may occasionally be expected to cover activities in other training locations. Desirable Railway background Knowledge of the Competence Management System Driving License How to apply (External) Salary : £22,823 -£24,000 per annum Closing date : 06/01/2025. - Late applications will not be accepted. Click apply now to apply. You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. Network Rail Benefits - To find out about what benefits we offer, click here. All offers of employment are conditional upon satisfactory completion of pre-employment checks.