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Salary: Up to £40,000 per annum + discretionary bonus
The Company: Pooky is all about beautiful, decorative lighting. Lights that look as though they cost a fortune, but don’t. Key to our success and drive is the service we provide our customers and our desire to win 5-star ratings, our legendary love of lighting and the fact that we are being used by leading designers the world over.
As an international e-commerce company, we recognise the responsibility on us to do what we do responsibly, ethically, fairly and with as little impact on the environment as possible. We aim to design products that will last, for their quality of build and for our avoidance of skittish fads.
We’re a tight-knit team of super-committed individuals who love what we do and who do it with a smile and a sense of humour. We are immensely proud of what we have created, and the most important aspect of that is the team that we have working with us, who provide a high degree of commitment, dedication, and loyalty every day, helping us to achieve the aims and objectives of the company.
The role:
We’re looking for a dynamic and customer-focused Showroom Manager to lead our Gloucester team. This is a key hire to support Pooky’s continued growth!
As an experienced retail professional, you will be responsible for delivering an exceptional showroom experience that reflects our brand’s values and ethos. You’ll lead and develop your team, ensuring they deliver an outstanding service and build meaningful relationships with customers. You’ll work closely with internal teams to ensure seamless operations and align showroom activity with business objectives.
Main responsibilities:
* Managing the Barnwood Point showroom and team on a daily basis.
* Leading and supporting the team, fostering a culture of exceptional service, professionalism and enthusiasm.
* Delivering outstanding customer interactions, greeting every visitor warmly, actively listening and providing accurate, helpful information.
* Building and maintaining strong relationships with key Interior Designers, acting as the face of Pooky by hosting events and keeping them up to date.
* Ensuring the showroom is impeccably presented, ensuring that products are displayed to their best advantage. Keeping displays fresh and maintaining a critical eye on overall presentation.
* Managing the seconds showroom, ensuring it is replenished regularly and all products are clearly labelled with discounts.
* Coordinating product rotation and replenishment, ensuring new arrivals are showcased promptly and older stock is updated or swapped when needed.
What experience and skills you’ll need:
We’re looking for an experienced and highly organised Showroom Manager with a strong background in retail or showroom environments. The ideal candidate will have a proven track record in delivering exceptional customer service, building lasting relationships and managing a high-performing team.
You’ll be a confident communicator with excellent time management and problem-solving skills, ensuring the showroom operates efficiently and meets business objectives. A methodical and detail-orientated approach is essential, along with strong numerical literacy to manage stock and sales reporting effectively. You’ll have experience mentoring and leading a team, fostering a supportive and motivated working environment.
Experience in the interiors, lighting or design industry would be an advantage but is not essential. Most importantly, we’re looking for someone passionate about creating an outstanding customer experience whilst working collaboratively within our growing and ambitious business.
We are Gloucester based, so the successful candidate will need to live within an easy commute of the showroom and on-site as part of our collaborative team. The role holder will work full-time hours Monday to Fridays, with one weekend day a month.
The rewards:
* A competitive salary of up to £40,000 annum (depending on experience)
* Discretionary annual bonus
* Holiday entitlement of 25 days + bank holidays
* Extensive product discounts for the role holder and their family
* Salary sacrifice products, including pension, cars and bicycles
* Wellbeing cash plan with Medicash
* Free parking
If this role speaks to your experience and ambition, we’d love to hear from you. Early applications are encouraged – we may close the process ahead of schedule if we receive a high volume of interest.
Interviews will be available immediately for the right candidate.
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