Reporting to the Welcome Manager, you'll be part of a team of 3 colleagues and 15 volunteers working at East Pool Mine, which is a mining site within the West Cornwall portfolio. East Pool Mine is one of the National Trust's Small Properties, and so everything we do keeps us close to our visitors, partners, and local community. We offer person-led tours only, so the successful candidate will need to be energetic, outgoing, and flexible with their tasks. In this tiny team, there are many opportunities to make a real difference and shine.
What you'll be doing:
1. Deliver a great all-round customer service experience.
2. Be on hand answering queries and listen to what our visitors need to share the right information.
3. Ensure our visitors have the best day they can.
4. Be involved in different aspects of the visitor experience, from key property events to social media promotion.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Minimum Requirements:
* Customer focused with an understanding of the importance of great service.
* A team player, but also able to work on your own initiative.
* Well organized and adaptable.
* Willing to learn new skills.
* Have a positive attitude.
The package:
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest, and your children (under 18).
* Rental deposit loan scheme.
* Season ticket loan.
* EV car lease scheme.
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
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