Service Manager - Quality Assurance and Performance
Job Title: Service Manager - Quality Assurance and Performance
Hours: 37
Salary: HC12 £55,594 - £61,655 (plus £5,000 market rate supplement per year £60,594 - £66,655)
Contract: 6 months fixed term
Closing date: 12 January 2025
About The Role
Come and join us on our Restorative Journey of Improvement to gain the best for children and families in Herefordshire. We are looking to recruit a fixed-term Service Manager for the Children's Social Care Quality Assurance Team to cover staff absence within Herefordshire Council. The successful candidate will be working in an ambitious and improving service.
To be considered for this post, you will be a qualified, experienced social worker manager who is embedded in good practice, and committed to the development of social workers' practice. The Quality Assurance Service Manager will play a key role in driving our service improvement through the implementation of our quality assurance framework for determining how well we deliver our services and support to the children and families we help. This requires the Quality Assurance Service Manager to coordinate with managers and senior leaders on delivering the quality assurance activities such as monthly collaborative audits and moderations, service complaints and individual services' audit programmes. If this post excites you and you feel you have the right skills, knowledge and experience, please apply.
What we require from you:
* Social Work Degree or equivalent Social Work Qualification; current registration with Social Work England
* Staff management experience
* A commitment to working transparently; in partnership with children, families, and partner agencies in a restorative way
* Knowledge of childcare legislation, statutory guidance, and best practice research
* Analytical report writing skills and the capacity to support the development of others in this area
* Ability to make child-centred, complex decisions, using evidence-based tools and analysis
* Experience of managing complaints in a restorative manner
* Ability to understand and demonstrate a commitment to equality and diversity
* Ability to use your own initiative as well as ability to work as part of a senior management team
If you would like to discuss the position further please contact the Head of Service, Dylan Harrison at [email protected]
We Offer:
* Service Manager starting salary: £55,594 - £61,655 per annum
* Market rate supplement: plus £5,000 per year
* Pension Scheme: Enrolment in the Local Government (LGPS)
* Professional development: protected time and budget to support social workers develop themselves and their careers.
* Generous Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
* Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
* Employee Assistance Programme: 24/7 access to support and counselling
* Pick your perks: our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
About Us:
Herefordshire is a beautiful, historic county located in the heart of the Marches on the border with Wales. Our priority in Herefordshire is to keep children safe and give them a great start in life. It's the priority for the council, our partners, and for all of us who work with Children & Young People.
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
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