Primary Care Transformation Programme Manager
The NHS Black Country Integrated Care Board (ICB) is working with GPs and health leaders across the Black Country on a programme of work to transform and improve primary care over the next five years. Primary care includes general practice, community pharmacy, dental and optometry services. These services are often the first places people go to for help with their health.
A five-year strategy has been developed, setting out the ambition for how primary care services can be transformed. It has identified new ways of working which will help reduce pressures, make general practice more sustainable and improve the experiences of patients and staff alike. It will focus on delivering better unplanned, planned and preventive care which will lead to healthier lifestyles and improved outcomes for people across the Black Country.
To support the delivery of the new five-year strategy the ICB is creating a Transformation Team, including the role of Programme Manager, to work closely with GPs and health leaders across the Black Country to set up and manage a Programme Management Office (PMO) to organise and manage this programme of work. This is an exciting opportunity to contribute to the future delivery of primary care across the Black Country.
Main duties of the job
The Programme Manager will be responsible to ensure primary care transformation across the Black Country to deliver the 5-year Black Country Primary Care Strategy.
The post holder will be responsible for setting up the PMO, putting the systems and processes in place to drive delivery and measure progress/achievements to delivering the objectives and accompanying governance. The postholder will recruit to the new PMO team.
Job responsibilities
Programme and Project Management
1. Developing the programme management and delivery plan
2. Ensure projects and programmes are aligned with the business case and strategic plan of the organisation
3. Defining programme controls, or the processes, procedures, reporting etc including audits (baseline and post change impact) throughout the life of the programme
4. Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes
5. Set out the programme budget, and manage in accordance with the ICB's Standing Financial Instructions and associated policies
6. Manage the risks and issues that arise throughout the program life cycle
7. Coordinate the projects and their interdependencies between the various projects and programmes within Primary Care transformation programme
8. Manage and use resources from across the various projects in the programme
9. Produce and implement the Programme communications and involvement plan
10. Manage the detailed co-design phase with clinicians and professionals
11. Design, establish and maintain programme governance for robust progress reporting
12. Work collaboratively and inclusively through engagement with cross-functional teams
13. Drive cohesiveness for end-to-end change implementation
14. Drive reform, support organisational change and uptake of initiatives
15. Lead/deliver projects to comply with key performance indicators
Commissioning and Finance
1. Analysing, interpreting and presenting complex commissioning-related data
2. Plan, develop and evaluate methods for gathering and presenting data
3. Support the co-design of aligning existing primary care frameworks
4. Support collaborative working across Primary Care, Primary Care Networks and other partners
5. Support the identification and sharing of best practice in Primary Care
6. Define processes and facilitate discussions on best practices
7. Identify, develop and champion new initiatives or projects
8. Work with stakeholders, providers and clinical experts to design new initiatives
9. Present complex information about projects to a wide range of stakeholders
10. Commit to working constructively with internal and external stakeholders
11. Responsible for budget management
12. Nurture key relationships and maintain networks internally and externally
13. Operate in a highly political and sensitive environment
14. Collate qualitative and quantitative information and lead analysis
Managing Human Resources
1. Line management of the PMO Officer
Person Specification
Qualifications
* Educated to post graduate level or equivalent experience
* Broad knowledge of project management methodologies
Skills and Knowledge
* Strong leadership and managerial skills
* Ability to understand wider objectives of the programme
* Highly developed communication skills
* Good presentation skills
* Excellent planning and organisation skills
* Ability to use informed persuasion to influence others
* Ability to identify risks and create solutions
* Ability to understand complex information quickly
* Evidence of leading programmes and projects
* Strong knowledge of budgeting and resource allocation
* Experience of managing financial budgets
* Staff management and ability to lead a team
* Ability to interpret and consolidate information
* Working knowledge of Microsoft Office
* Uses own initiative and acts independently
* Able to interpret national health care policy
Experience
* Significant experience in primary care contracts
* Experience in commissioning and financial frameworks for primary care
* Demonstrable experience of programme and project delivery
* Excellent track record of people management and financial management
* Evidence of post qualifying and continuing professional development
* Must understand current healthcare policy
* Experience of leading service change and innovation
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