Description
The role of the Technical Assistant Manager is to ensure that the work produced by the Counter Fraud teams is technically excellent and fully aligned with the Counter Fraud Quality Framework and expectations of our clients.
Key Responsibilities
To support and develop the technical expertise of the teams, including development of FHAs through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
To support the Technical Manager with development and delivery of technical onboarding for both new colleagues and those changing role and ensuring onboarding training remains fit for purpose.
Identify training needs, develop and deliver training as agreed with the Technical Manager.
Provide supervision and technical guidance for the pre-litigation teams as agreed with the Technical Manager.
Driving Competency Frameworks towards individuals being signed off.
Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.
Work with the Technical Manager to continuously improve best practice.
Working in partnership with the Technical Manager, Team Leaders, Lead Lawyers, BUD and Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
Continuously ...