Customer Success Specialist – UK Location: United Kingdom Start Date: ASAP Help Builders Stay Safe & Get the Most from HazardCo At HazardCo, we make health and safety simple for builders and trades. We’ve already helped thousands of businesses in New Zealand and Australia, and now we’re growing in the UK. As a Customer Success Specialist, you’ll be the go-to person for our members—helping them get the most value from their HazardCo subscription. You’ll build strong relationships, provide expert advice, and make sure they’re set up for long-term success. It’s all about driving engagement, boosting retention, and ensuring our members feel supported every step of the way. What You’ll Be Doing: ✅ Delivering top-notch customer experiences that drive renewals, referrals, and revenue ✅ Proactively engaging with members via phone—offering support, guidance, and tailored solutions ✅ Identifying upsell and cross-sell opportunities to help members maximise their use of HazardCo ✅ Managing inbound enquiries with a friendly, solutions-focused approach ✅ Keeping our Salesforce setup optimised —creating templates, dashboards, and reports to drive efficiency ✅ Coordinating Hazard Board orders and ensuring a smooth logistics process ✅ Refining and enhancing UK-specific policies and procedures ✅ Tracking trends and sharing insights to continuously improve the customer experience ✅ Collaborating with sales, marketing, and product teams to keep things running smoothly What Success Looks Like: You meet or exceed key customer adoption, engagement, and retention targets Your support helps drive positive NPS scores and renewal rates You work seamlessly with the UK team, taking an agile approach to prioritising tasks Your clear, articulate communication ensures accuracy and a top-tier customer experience You build strong relationships across the business, making teamwork effortless What You’ll Bring: ✔ Passion for customer service —you love helping people and can read the room over the phone ✔ Strong communication skills —you make complex things simple and easy to understand ✔ Proactive mindset —you take initiative, follow up diligently, and close the loop ✔ Tech-savviness —experience with Salesforce or similar platforms is a big plus ✔ Attention to detail —you make sure nothing falls through the cracks ✔ Collaboration skills —you’re a team player who thrives in a fast-paced environment ✔ Resilience & reliability —you stay focused on success, even when challenges arise Why You’ll Love This Role Make a real impact —help builders create safer, more efficient worksites Work with a supportive, down-to-earth team that’s passionate about what we do Enjoy growth opportunities in a fast-moving, expanding company No two days are the same—there’s always something new to learn and improve If you’re ready to make a real difference, build strong customer relationships, and help drive the success of builders across the UK, we’d love to hear from you. Salary - £30k PA Apply now and join the HazardCo team