As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The post holder will work within University Hospitals Bristol and Weston and be responsible for supervising two teams; the Admissions team and the Reception Team at the Bristol Dental Hospital. The postholder will become familiar with various booking policies and processes as well as be informed on the Referral to Treatment (RTT) guidance.
This is a full-time post, Monday- Friday.
The role of the Senior Supervisor is to ensure smooth running of the inpatient services as well as outpatient clinics that reception manage. This will involve staff management, resolving queries and liaising with clinical staff and senior management. The postholder is expected to be responsible for setting high standards of patient care by enacting the Trust’s values at all times.
Main duties of the job
Communication:
1. To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
2. To answer any escalated queries from the Inpatient Booking Team
3. To liaise with and act as a point of contact for queries from clinical and non-clinical staff
4. To learn how to book all inpatient activity and to fulfil coordinator duties when required, especially when there is absence in the admissions team (due to leave or sickness)
5. To escalate patient queries, capacity issues and breach details to the role’s line manager where necessary
6. To show a caring and professional approach towards patients, relatives and carers. This requires resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
1. To assist the Deputy Performance and Operations Manager in the achievement of all relevant performance targets relating to inpatient and day case waiting lists, escalating performance issues as appropriate
2. To monitor, manage and validate active and backlog waiting list data
3. To coordinate all operating theatre bookings for consultant teams, ensuring theatre sessions are booked in accordance with local policies and ensure the efficient use of theatre and bed capacity. This may require the coordination of different teams to deliver patient care.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
* Qualifications and education beyond GCSE level
* Willingness to learn
* Capacity to adopt changes to working practices quickly
* Multi-task and prioritise workload appropriately
Skills and Abilities
* Have a pleasant manner and good communication skills
* Ability to prioritise and manage own workload
* Ability to work with, and support, a range of staff
* Effective organisational skills
* Ability to work on your own, using your own initiative if required
* Ability to be proactive and problem solve
* Effective, respectful and professional communication skills
* Ability to organise meeting agendas, chair meetings independently and take forward actions
Knowledge and Experience
* Basic Keyboard Skills
* Working knowledge of Microsoft Office platforms
* Working in a busy office environment and at a fast pace
* Email and work etiquette
* RTT knowledge
* Familiarity with management of rotas, leave requests, appraisals
* NHS Administrative Experience, including inpatient and outpatient activity
* Health Records Experience
* Line Management Experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Azra Tejani Job title Deputy Performance and Operations Manager Email address azra.tejani@uhbw.nhs.uk
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