Keys Responsibilities
•To manage the delivery of the emergency response service for the Client and its passengers/visitors at the Eurotunnel site, which will include rescue services, medical treatment, and potentially a first line basic fire response
•In an emergency, FLOR teams must verify SAFE system has started or take localised control where required
•Management of maintenance duties, monitoring, and reporting activities as required by the Client in the specified timelines
•Manage, monitor and report FLOR activities through means of carrying out Intervention Reports and Prevention Activity Reports
•Managing the monitoring, inspection, and maintenance of equipment in line with Client requirements
•Liasing with the Emergency Centres and Client Control Centres
•Management of risk prevention activities as defined by the Client
•To be responsible for protecting and securing customer assets at Eurotunnel
•In case of emergency, verification that the evacuation has been completed or assist train crew with evacuation if still underway
•Management of searches in the tunnel with direct and permanent contact with RCC. This could include but are not limited to; odours, smoke, suspicious noises, and personnel not responding to calls
•Completion of all relevant documentation in accordance with Client requirements
•To manage and participate in Client scenario training exercises
•To understand and comply with all Falck QHSE policy, annual safety improvement plan and procedures
•To interface directly with internal and external customers as Customer focus is a key activity
•To interface with external emergency services, regulatory authorities, and local community during daily activities or during an emergency
•In an emergency, manage and command all FLOR units available, whatever the location of the incident with carrying out emergency response and rescue
•A flexible approach to the tasks at hand, this will also include flexibility when rest periods need to be modified due to external constraints and where a recall to duty is required
•In an emergency, ensuring Client’s timescales for emergency response by FLOR units are met
•Modification of the rest periods of FLOR units to take account of external constraints to ensure all the priority requirements set by the Client are met
•Manage the completion of unit to relief handovers within the service tunnel
•Ability to deliver confined space rescue
•Ability to work at height
•Ability to work to tight deadlines under pressure in emergency scenarios
•The ability to influence and communicate with others at all levels
•Ability to work within limited supervision; to make decisions and use own initiative and to maintain high standards of self and others
•Ability to deal with sensitive & confidential matters as necessary
•Ensure high levels of data protection and security at all times.
•This role involves working 12-hour shifts on a 24/7 shift rota.
Essential
•Demonstratable management or leadership experience
•Good organisational and interpersonal skills
•Excellent listening skills
•Effective communication skills
•Ability to effectively use Eurotunnel reporting methods
•Competence in basis IT skills for internal and customer reporting
•Ability to work safely at all times
•Achieve internal standards of Falck on-job Annual training Plan
•Physically fit to be ‘fit for purpose’ and meet internal requirements of Safety Critical Medical and physical standards annually
•Good time management
•A high level for detail and standards
•Good team working skills
•Good level of literacy and numeracy
•Basic French Speaking words and numbers (however lessons will be provided on the key phrases required)
Desirable
•Emergency response experience, including medical, rescue and first line fire responder (Training will be provided, where there is no experience)
•Basic French Speaking words and numbers (however lessons will be provided on the key phrases required)