Job summary The Urology department at King's Mill Hospital is seeking an experienced and enthusiastic Virtual Triage Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence. As a Virtual Triage Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the virtual triage process, ensuring that patients receive timely and appropriate care. You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care. Main duties of the job Answering and making phone calls to patients and colleagues. Thoroughly managing an in-depth patient-based Excel document. Efficiently balancing urgent and routine referrals with a strong emphasis on patient care. Tracking patients in the virtual triage platform. Validating PTL (Patient Tracking List). Performing audio typing as required. Collaborating closely with consultants and colleagues across the Urology services. Tracking patient case notes. General administrative duties including photocopying, faxing and filing. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you. We would love you to join us. Date posted 07 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 214-SRG-6948918 Job locations Kings Mill Hospital Mansfield Road Sutton in Ashfield NG17 4JL Job description Job responsibilities To see the full detailed job description and main responsibilities of the job please refer the job description attached. Job description Job responsibilities To see the full detailed job description and main responsibilities of the job please refer the job description attached. Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy. Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT / Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above, (or equivalent). RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Further Training Essential On the job training. Experience Essential Quality Customer Service Previous NHS knowledge and experience Contractual Essential Regular attendance and willingness to work flexible hours as necessary Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy. Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT / Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above, (or equivalent). RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Further Training Essential On the job training. Experience Essential Quality Customer Service Previous NHS knowledge and experience Contractual Essential Regular attendance and willingness to work flexible hours as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address Kings Mill Hospital Mansfield Road Sutton in Ashfield NG17 4JL Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)