Reach & Respond Shift Advisors - Dormanstown, Redcar 262807
We are looking for two dedicated and customer-focused Advisors to join our amazing Independent Living team. These roles involve working on a shift pattern of 3 x 12 hour shifts followed by 6 days rest, with an average of 25.6 hours per week.
What you'll be doing
This is a rewarding opportunity to work within our effective call handling service providing in and out-of-hours support to our vulnerable customers. You will be our customer's first point of contact, and your job will also include the escalation of calls linked to our Reach & Respond services. You will also be dealing with telephone enquiries from not only our own customers but from a range of other providers for whom we deliver out-of-hours emergency call handling services.
Interested? Here's what we need from you!
The ideal candidate will be able to build strong relationships, be customer-focused, and will want to be part of a team that makes a difference on a daily basis. If this is you – we would love to hear from you!
As you will be responding to emergency calls, we are looking for someone who can work under pressure, remain calm, and respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised; you'll have to effectively prioritise your calls during busy periods while maintaining a quality service. The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out-of-hours repairs, and handling calls for community alarm activations. This will help identify the right course of action for our customers, which is why we need you to be adept at juggling a variety of tasks at one time.
Another part of the role will involve responding to customer enquiries we receive through our communication methods such as email and text messages. You'll be creating and maintaining customer records, which is another reason why we need you to have excellent communication skills and be confident in using IT software such as Microsoft Excel and Word.
This is a great opportunity to be a part of a rewarding team who all care passionately about the people they support.
Emma Close-Reid is our Independent Living Manager, so if you fancy an informal chat about the role, why not give her a call on 07989 224872.
Closing date for applications is Friday 10 January 2025. Applications will be reviewed throughout the duration of the advert, and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
* Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes.
* Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish.
* Impressive salaries that match the market rate, with a commitment to an annual cost of living rise.
* Commitment to paying the Real Living Wage as defined by the Living Wage Foundation.
* Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement.
* Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones.
* Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you healthy.
* A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched).
* Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’, and our prestigious annual Star Awards event.
* Long service awards every 5 years.
* Cycle to work scheme and cycle parking (if you’ve got the legs for it).
* Cashback and discounts scheme covering a range of well-known retailers and leisure providers.
* And coming soon... a salary sacrifice electric vehicle lease scheme.
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