Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
The Guest Service Manager will be an integral part of the pre and post-opening team and the day-to-day running and expansion thereafter. As the Guest Service Manager, your responsibilities will include:
* Managing the day-to-day operations of the front office, ensuring seamless check-in and check-out processes.
* Supervising the front office team, providing guidance, training, and support as needed.
* Resolving guest concerns and issues promptly, ensuring guest satisfaction.
* Overseeing the reservation system, managing room assignments, and maximising room revenue.
* Maintaining accurate guest accounts, billing, and financial transactions.
* Monitoring and maintaining the cleanliness and organisation of the front desk area.
* Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
* Preparing and analysing reports related to front office operations.
* Implementing and enforcing hotel policies and procedures to maintain high standards of service.
* Developing and nurturing a positive and efficient working environment for the front office team.
Key Requirements
To be successful in this role, you should possess:
* Customer service experience, with a strong commitment to delivering exceptional service.
* Exceptional attention to detail and organisational skills.
* IT proficiency, including knowledge of hotel management systems and standard office software.
* Excellent communication skills, both verbal and written.
* Qualifications in hospitality management or a related field (essential).
* Previous experience in front office or hotel management (desirable).
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Opportunities for professional growth and development
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