Job Description
Gym Manager - Fitness and Wellness
My client, a 5* Leisure Management company operating high-end corporate and luxury residential developments is now recruiting for a Gym Manager in the Reading area. This facility hosts a gym with unrivalled top of the range equipment, group exercise and personal training.
As the Gym Manager you will be responsible for the day to day operation, driving the quality of standards within the fitness team and programme on offer whilst ensuring the delivery of exceptional levels of customer service,
Duties:
1. You will take responsibility for all operational aspects of the Gym including quality, rota management, team management and development, maintenance & health and safety, customer service, organising external practitioners, treatments and personal training.
2. You will also be responsible for the service level performance of the gym ensuring that finance and control procedures are implemented.
3. You will lead a team responsible for the highest achievements in customer service and guest interaction. Service delivery must be at the highest level at all times.
Skills and Experience:
4. Management experience of running a private gym or well-being facility within a premium environment
5. A strong understanding for 5* customer service and standards
6. Diversity of working with a range of clientele and building positive relationships
7. Experience of operating facilities within the leisure / fitness / well-being sectors
8. Ability to lead and motivate team members
9. Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
10. Good understanding of health and safety requirements of a gym and swimming pool
11. Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure
12. Must be detail oriented and organized
13. Excellent customer service, communication, and interpersonal skills required
14. Well presented, professional and approachable character with management experience
Desirable Qualifications:
15. Fitness qualified, minimum Level 2 Fitness Instructor
16. First Aid and/or RLSS Emergency Responder qualified
This company offers a fantastic working environment, great culture and are renown for driving succession plans for personal career progression.