Service Advisor - Birmingham
Reference Number: 0123445567567
Location: Toyota Birmingham
Working Hours: Monday to Friday & alternate Saturdays
Salary: Up to £35,000 per year
Closing Date: 31/10/2024
Benefits:
* Car Benefit Scheme (after successful completion of probation period)
* Comprehensive training provided
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Staff discount scheme
* Sick pay
* Health and wellbeing programme
Job Overview:
We have a fantastic opportunity for the right individual to develop a career as a Service Advisor at our Toyota Birmingham branch. This is a full-time role, working Monday – Friday 8:00am – 6:00pm, with rotational Saturdays. We will provide excellent training and genuine career progression opportunities in return.
Role Responsibilities:
* Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
* Talks and listens to customers to build rapport and understand their service/repair requirements.
* Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
* Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
* Introduces the customer to the appropriate technician to discuss details of the work that is required.
* Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
* Encourages the sale of genuine parts and accessories whenever possible.
* Works with colleagues and other teams across the centre to provide a seamless service to customers.
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
* Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
What You’ll Bring to the Role:
* A proven high level of customer service skills.
* Previous experience of working in customer service, preferably in an automotive setting.
* Strong communication skills and the ability to explain complex matters in understandable terms.
* Able to take initiative and ownership of issues.
* Able to multi-task and switch between tasks whilst remaining organised.
* A team player who offers help and support to others.
* Willingness to learn and keep up to date with product and technical information.
* Thrives in a high-pressured environment.
Thank you for your interest.
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