Company Description
About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS
Job Description
Primary Responsibilities
Operation
1. Attend daily briefings and take on daily assigned tasks
2. Understand the difference in guest levels (VIPs) and Room Categories
3. Clean and maintain areas of responsibility according to standards and procedures
4. Replenish guest supplies and ensure that guests' requests are promptly attended to
5. Report damage or malfunction in hotel rooms/areas to Supervisor
6. Maintain equipment in a proper state of cleanliness
7. Maintain a section room report as well as a daily productivity report
8. Report lost and found articles to the housekeeping office immediately
9. Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
10. Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
11. Record room status in allocated section accurately
12. Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Qualifications
Degree or Diploma in Hotel Management
Additional Information
1. Minimum 2 years of relevant experience in a similar capacity
2. Good reading, writing, and oral proficiency in the English language
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