Visitor Services Manager - Food and Beverage
Hours: 40
Closing date: Sunday 16th March 2025
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
* Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trusts procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
* Maintain high standards for the presentation and condition of all Food & Beverage outlets and catering spaces within the cluster, including maintaining all records, facilities and equipment in line with legislation and best practice.
* You will work closely with the sites Visitor Services team and will be responsible for the visitor experience on a day-to-day basis when they are not present.
* Create a culture of exceptional service, every time. Delivering high standards of delivery and a consistently warm welcome on every occasion.
* You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
* Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required across the cluster.
* Staff and volunteers - (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
* Instil a Health & Safety culture across the property, ensuring the team work within the propertys Safe System of Work to reduce risk of incidents and accidents to volunteers, employees and visitors.
* Budgets - (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
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