Are you ready to make an impact from day one? We are recruiting for a key client in Huddersfield who needs a temporary Customer Service Administrator with the potential to go permanent for the right candidate. Immediate start available Hours: 37.5 per week, Monday to Friday, 9:00 a.m. - 5:30 p.m. Role Overview: As the vital link between customers and the company, you will ensure accurate information is provided regarding orders both pre- and post-delivery. Key Responsibilities: Order Management: Accurately input and upload manually placed orders into the planning system. Customer Coordination: Negotiate delivery dates and times with customers. Reconciliation: Perform reconciliation duties based on customer requirements. System Updates: Keep the planning system updated for accurate site planning. Safety Management: Address safety-critical defects promptly, halting site operations if necessary. Customer Follow-Up: Regularly contact customers to resolve outstanding issues. Helpline Support: Respond to customer inquiries about deliveries. Complaint Handling: Log and escalate customer complaints, ensuring timely resolutions. KPI Logging: Record KPI information for management reports. Cost Tracking: Collate data on additional costs for monthly charging. Administrative Support: Assist with various tasks to ensure smooth shift operations. Accurate Record-Keeping: Maintain precise customer details for site works. Required Skills: Previous experience in customer service - essential Ability to meet deadlines and manage time effectively. Professional and helpful attitude towards customers, colleagues, and the public. Strong organizational and communication skills. Immediate availability. Benefits: On-site car parking. Competitive hourly rate of £12.82 plus Reed benefits. Ready to hit the ground running? Apply today and start making a difference