About the Role:
As a Sales Associate at TM Lewin, you will be the face of the brand, providing customers with exceptional service and expert advice on our range of products. You will play a key role in creating an inviting store atmosphere and driving sales through your passion for fashion and your understanding of the TM Lewin brand.
Key Responsibilities:
* Customer Service:
* Greet and assist customers in a friendly, professional manner, ensuring a positive shopping experience.
* Provide expert styling advice and product knowledge to help customers find items that meet their needs.
* Handle customer inquiries, returns, and exchanges efficiently and courteously.
* Sales & Product Knowledge:
* Achieve individual sales targets and contribute to overall store performance.
* Stay up-to-date with the latest product offerings, including fabrics, fits, and tailoring options.
* Promote TM Lewin’s tailoring services and loyalty programs to enhance the customer experience.
* Visual Merchandising:
* Maintain the visual appeal of the store by ensuring products are well-presented and displays are kept neat.
* Assist in setting up and refreshing displays to reflect seasonal changes and promotional events.
* Ensure that stock is replenished promptly and that all sizes and styles are available on the shop floor.
* Store Operations:
* Assist with daily store operations, including opening and closing procedures.
* Participate in stock management activities, including receiving deliveries, conducting stock counts, and managing inventory levels.
* Follow all company policies and procedures, including health and safety guidelines.
Requirements:
* Previous retail experience preferred, especially in fashion or luxury retail.
* Strong interpersonal and communication skills.
* Enthusiasm for fashion and styling, with a keen eye for detail.
* Ability to work flexible hours, including weekends and holidays, as required.
* Team player with a positive attitude and a commitment to providing excellent customer service.
Benefits:
* Competitive hourly wage and commissions, with the potential for bonuses.
* Employee discount on TM Lewin products.
* Opportunities for career advancement within TM Lewin.
* Supportive and dynamic work environment.