Customer Service Call Centre Advisor
Oldbury, B68 £25,396 per annum Full-time, Permanent, On-site
Morson Talent is proud to be recruiting on behalf of a well-established and growing organisation for a Customer Service Call Centre Advisor to join their dynamic team based in Oldbury. This is a fantastic opportunity for someone with a background in customer service, call centre, or administration who thrives in a fast-paced environment and is confident handling challenging conversations.
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About the Role
As a Customer Service Call Centre Advisor, you'll play a crucial role in the aftersales process. Once a sale is confirmed, you'll step in to ensure smooth delivery and resolution. Your responsibilities will include:
Allocating jobs to engineers and updating customers with ETAs
Chasing engineers for job completions and following up on outstanding actions
Contacting customers to resolve disputes and chase payments where needed
Handling inbound calls across three different lines
Using internal CRM systems to manage and log customer interactions
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What We’re Looking For
Previous experience in customer service, call centre, or administration
Confident and professional phone manner
Comfortable dealing with difficult conversations and resolving queries
Ability to multitask and remain calm under pressure
Strong organisational skills and attention to detail
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Shifts and Hours
Four-week rolling rota (includes weekends 2 weeks out of 4)
Weekday shifts:
7:00am – 4:00pm
8:30am – 5:30pm
10:00am – 7:00pm
Weekend shifts:
Saturday and Sunday: 8:00am – 5:00pm
Daily breaks: two 10-minute breaks and one 40-minute break
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Training and Onboarding
• One week of classroom-based training
• One week in an academy-style environment with additional support
• Full support and ongoing development provided
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Location
This is an on-site role based at:
Hagley Road West, Oldbury, B68 0NP
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Start Dates
• Immediate starts available: Monday 21 April or Monday 13 May