Job Summary
An opportunity has arisen for a Ward Clerk Band 2 to work within the Renal Intervention Centre (RIC), based at St James Hospital. As a Ward Clerk, you will undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. We are looking for a highly focused applicant who is enthusiastic and motivated, able to demonstrate skills appropriate to the role, a willingness to work within existing multidisciplinary teams and have good communication skills at all levels.
Expected Shortlisting Date: 12/03/2025
Planned Interview Date: 19/03/2025
Main Duties of the Job:
This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. The post holder will work within the Renal team, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing, and the post-holder may be the first point of contact for patients and other visitors to the Department.
About Us:
The Leeds Renal Services lies within the Abdominal Medicine Surgery (AMS) Clinical Service unit at Leeds Teaching Hospital Trust. The renal service receives referrals for adults for the management and treatment of disorders of the kidney. The main renal unit is at St James's University Hospital, where inpatient, outpatient, pre-dialysis, haemodialysis, peritoneal dialysis and transplantation services are provided.
Date Posted: 13 February 2025
Pay Scheme: Agenda for Change
Band: Band 2
Salary: £23,615 a year
Contract: Permanent
Working Pattern: Full-time, Flexible working
Reference Number: C9298-AMS-289
Job Location:
St. James's University Hospital, Beckett Street, Leeds, LS9 7TF
Job Responsibilities:
1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.
2. To promptly process patient and/or other correspondence, documentation, letters, reports etc.
3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.
4. To greet patients and visitors to the department, providing an efficient and courteous service.
5. To plan and book appointments in priority order in accordance with departmental policy.
6. Check/enter patient and/or other details on the Patient Administration and other Systems.
7. To request and retrieve relevant information from the appropriate administration system.
8. Prepare documentation for processing, including inputting, photocopying or scanning.
9. Check documentation is complete and available when needed in relevant clinic or ward.
10. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded.
11. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner.
Person Specification:
Experience (Essential):
* Competent keyboard skills.
* Previous experience in an office environment.
* IT skills including keyboard and data entry.
Skills and Behaviours (Essential):
* Motivated, keen to learn.
* Reliable.
* Trustworthy.
* Flexible approach to duties and working practices.
Qualifications (Essential):
* Literate / Numerate.
* NVQ2 in Customer Care or equivalent.
Other Criteria (Essential):
* Able to fulfil Occupational Health requirements for the post.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer Details:
Leeds Teaching Hospitals, St. James's University Hospital, Beckett Street, Leeds, LS9 7TF.
Employer's Website
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