Do you have administrative or laboratory experience? Are you able to provide excellent customer service? Can you manage your time effectively? If this sounds like you, then you’ll want to learn more about this opportunity… We want to be the water company people want to be supplied by and want to work for. In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers. Previous laboratory or administrative experience is essential, as you will be maintaining electronic records and adhering to laboratory health and safety and compliance standards. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical laboratory skills. Excellent customer service is key, as you will act as a front of house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues. This is an exciting time to join South East Water, as we are expanding our laboratory operations, and you will be at the heart of the action. If you are ready to get stuck in and make an impact, apply today. You will be working 37 hours a week, from 12-8pm. You’ll grow a career with a meaningful purpose. Be you, belong and be valued. Come to work to be safe, valued, and trusted. We’ll encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you be accountable for? Processing all samples and deliveries that arrive at the laboratory on time. Ensuring data is accurately entered into the Laboratory Information Management System. Completing customer bottle requests and ensure reusable items are properly maintained and available when needed. Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers. Maintaining day to day contact with commercial customers and other South East water Employees as front of house contact for commercial customers. Offering suggestions for improvements to methods and processes that will improve efficiency, flexibility & quality while developing analytical knowledge and other Laboratory & Water Quality skills. Maintaining good laboratory practice and housekeeping at all times. What do you bring to the role? Educated to A-level or equivalent standard. An undergraduate degree in a relevant subject is desirable. Good numeracy, literacy and computer skills. A scientific background. Previous laboratory or administrative experience. Good time management, communication and customer service skills. Experience in a water laboratory is desirable. What can you expect from us? Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Electric Vehicle salary sacrifice scheme. Everyone needs water, South East Water welcomes everyone. We understand that the communities we serve are made up of different types of people. We believe that creativity comes from having diverse perspectives, rather than everyone being the same. That's why we are excited about promoting inclusivity in terms of age, race, gender, ethnicity, religion, and identity. We are committed to providing equal opportunities and fair treatment to everyone throughout the recruitment process, employment, and advancement at South East Water. What can you expect from your recruitment? To apply for this position, please submit your CV on our careers website. Unfortunately, we are not able to offer sponsorship for this role. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via recruitment.jobssoutheastwater.co.uk If this sounds like the opportunity you’ve been looking for, apply now South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.