You will be part of our Air Logistics team, adding your operational + service expertise + skills to the delivery of customer + operational excellence.
Your Role
Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams + customer expectations are well understood before commencing operations.
Your Responsibilities
* Participate in customer implementation + on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win.
* Act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
* Participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.
* Initiate report automation where possible, ensuring accuracy, consistency + timeliness.
* Organise + lead customer reviews, strategically seeking management participation where needed.
* Keep track of + follow up closure of any claims or incident reports.
* Identify + share opportunities with the development team to grow customer business, facilitating a higher return on investment (ROI) from existing customers.
* Support + drive continuous improvement initiatives for better productivity, cost savings + yield development within customer accounts.
Your Skills and Experiences
* Strong operational skills + knowledge of the processes + guidelines, along with strong stakeholder + customer relationships will be the key to your success.
* You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for in this role.
* Fluent English and Chinese communication skills are required.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful sales career, start a conversation with us and click apply today!
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