IN SHORT Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer-centric approach. From answering inquiries via phone and email, to handling complaints, youll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time. This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFEs values of excellence, transparency, and innovation. WHAT YOU WILL DO As Customer Service Advisor you will act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale. The key task of this role is to ensure that all activities relating to Customer Services are administered effectively and efficiently, with a focus on first contact resolution. The role requires you to work in a fast-paced environment, handling a high number of calls and emails on a daily basis. Additionally, you will be expected to analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.