We're looking for two Service Delivery Controllers!
Service Delivery Controller – Scarborough x2
Join our Service Delivery Team at Scarborough Westwood as a Service Delivery Controller.
Overseeing the bus service delivery, you'll collaborate with stakeholders and local authorities, ensuring seamless operations.
With your leadership and strategic problem-solving skills, you'll drive excellence in service delivery and manage safety incidents. If you thrive under pressure and are passionate about delivering exceptional service, this role is your chance to shine. Join us and be part of shaping the future of bus operations!
Responsibilities include:
1. Supporting the Service Delivery Manager (SDM) and District Manager in leading the service delivery.
2. Directing and coordinating Service Delivery activities to optimise on-time performance.
3. Managing safety incidents and ensuring compliance with safety regulations.
4. Coordinating short-term service changes during disruptions.
5. Leading real-time performance investigations to minimise service disruption.
6. Managing information and ensuring resource availability for business needs.
7. Investigating complaints relating to service delivery and driver behaviour.
To excel in this role, you'll need:
1. Demonstrated operations experience in bus, rail, and logistics.
2. Knowledge of operational industry documents, road traffic regulations, and EU and domestic driver hours regulations.
3. Familiarity with fleet and service requirements.
4. Effective leadership, decision-making, and interpersonal skills.
5. Ability to work under pressure and implement contingency plans.
6. Proficiency in Microsoft Office.
7. Experience in incident management and stakeholder relationships.
8. Ability to handle sensitive operational and security information.
Working Pattern:
You will be working for the Operations Department based at Scarborough Westwood Depot. The shift pattern includes early and late shifts plus weekend work. The post is full-time and permanent.
How to apply:
Interested? Please send a cover letter and up-to-date CV to HRadmin@eastyorkshirebuses.co.uk by January 4th 2025.
If you require reasonable adjustments, such as access or information in an alternative format, please inform us as soon as you can so that we can make the appropriate adjustments.
Please note that, in line with GDPR, your details will only be returned for 6 months from the date of application and then deleted unless advised otherwise.
East Yorkshire Buses is an equal-opportunity employer committed to diversity and inclusion in the workplace.
Location:
Westwood Road, Scarborough, YO11 2JH
Apply by:
23:59, Sat 4th Jan
#J-18808-Ljbffr