“The
world is yours with Meliá”
Discover a boundless path at Meliá,
where opportunities for growth and development are endless. Immerse yourself in
a journey that will take you to work in various countries and to be part of our
extensive global family.
About ME London Hotel, WC2R 1HA
ME by Meliá is a collection of hotels in which
culture, lifestyle and The ME People community come together to create an
inimitable personality. Each hotel is connected to the destination, becoming
the social epicenter of the city and attracting the best of the local cultural
scene. Music, art, design, fashion and gastronomy make up the ME scene to
provide visitors with an experience beyond accommodation. If you radiate energy
and have a personal style that captivates others, if you like to follow the
latest trends and live for the moment; if you love music, culture and new
technologies… Then you connect with the ME by Meliá brand
Join Our Team and Be Part of Something Exceptional!
We’re searching for a passionate and dedicated Guest Experience Supervisor to help us create unforgettable moments for our guests. As the first point of contact, you’ll set the tone for their stay, delivering outstanding service that exceeds expectations.
What’s in it for you?
* Competitive Salary Package: from £28,000 up to £28,325 plus Service Charge.
* Perks You’ll Love:
o Health Cash Back Plan.
o Delicious Meals on Duty.
o Pension Scheme.
o Loyalty Rewards and Referral Bonuses.
o And so much more!
Mission:
You’ll be at the heart of our guest experience, ensuring every interaction is warm, professional, and memorable. From managing first impressions to assisting VIP arrivals, your role will be pivotal in delivering our signature exceptional service.
.
Responsibilities will include, but are not limited to:
1. Support the Aura Manager and the Assistant Aura Manager in all departmental duties and responsibilities.
2. Anticipate guest and VIP needs, ensuring their expectations are exceeded.
3. Promptly handle guest requests and complaints, providing resolutions within 48 hours.
4. Stay updated on hotel promotions and services to offer personalized upsell and cross-sell opportunities.
5. Lead the Aura team to deliver seamless daily operations and exceptional guest experiences.
6. Prepare for VIP arrivals and assist with their arrivals and departures.
7. Train and mentor new team members to uphold our high standards.
8. Assist with administrative tasks such as updating payroll systems and liaising with HR when necessary.
Our successful candidate will:
9. Communicates fluently in English (written and spoken). Spanish is a bonus!
10. Understands the importance of their role in enhancing the overall guest experience.
11. Is a team player with a collaborative spirit.
12. Has exceptional attention to detail and organizational skills.
13. Is passionate about hospitality and thrives in a fast-paced environment
The successful candidate must already have eligibility to work in the UK.
Because belonging to the great Meliá family is being VIP
· Holidays: 28 days’ holiday
including 8 public holidays
·
Contributory pension scheme
· Refer a friend
bonus: £500 (subject to successfully completed 6 months’ probation)
·
Discounted dental and health cover with HSF
· Travel & Food
discounts: excellent employee special rates in Melia Hotels worldwide for our
team members, their friends & families while travelling and staying in our
hotels including F&B discount (subject to individual outlets)
· Personal
Development: programs designed to support your career right from
the start, with unlimited access to online learning platform
· Career
growth: fantastic opportunity to progress and access to a
network of over 350 hotels across the world (subject to local right to work
rules)
· High street
discounts: with Perks at Work
· Pay Day Parties
At
Meliá we are all VIP
At Meliá Hotels International, we are committed to equal opportunities between women and
men in the
workplace, with the commitment of management and the principles contained in
Human Resources policies. We also prioritize disseminating throughout the
entire staff a corporate culture committed to effective equality, and raising
awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination,
especially related to reasons of disability, race, religion, gender, or age. We
believe that diversity
and inclusion among our employees are essential for our success as a global
company.
Additionally, we support the sustainable growth of our
industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a
responsible present".
Thanks to all our collaborators, we make it possible.
If
you want to be “Very
Inspiring People”, follow
us on:
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