Responsible for the smooth and efficient day-to-day running of the Bars, Restaurant, and Offsales, ensuring the well-being of its customers and employees, and ensuring consistency of product and service when on duty.
Minimum Requirements:
* Minimum 2 years management experience within a similar establishment and licensed trade environment.
* Excellent multi-tasking, communication, and management skills.
* Contingency planning and the ability to resolve customer complaints.
* A recognised hospitality qualification is desirable.
Main Duties:
* Deliver excellent customer service and maintain a high standard of customer service at all times, ensuring customers experience exceeds expectation.
* Ensure the smooth running of the Bars, Restaurant, and Offsales during shifts with regards to both customer and staff needs, ensuring best practice is maintained by the team and identifying areas for improvement. Taking responsibility for the set up and effective operation of the premises in conjunction with the General Manager.
* Implement a standard of service for Bar, Restaurant, and Offsales Department, maximising sales opportunities through effective usage of point of sale and promotions.
* Handle any customer complaints and remedy.
* Be aware of the emergency procedures, have full knowledge of the fire manual, and ensure that all staff and supervisors are similarly aware.
* Maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage, and administration.
* Be fully conversant with all current licensing, Health & Safety & COSHH legislation and assist in their implementation in line with Company policy.
* Ensure the premises are secure at all times and manage the safekeeping of all assets such as fixtures, fittings, stock, and monies. Ensure that all opening and closing procedures are adhered to in line with company policy and health & safety.
* Ensure that deliveries are received in good condition and checked, with any discrepancies followed through as appropriate.
* Professional marketing of the Company to promote sales and enhance seasonal opportunities.
* Accurate cash handling, till management, poker machines, and financial reconciliation including bank lodgements.
* Keep abreast and up to date on current industry trends, being innovative and inspiring, creating drink/cocktail lists, products, and events.
Other Duties:
* Be proactive and available at all times to assist and oversee any operation that may require assistance.
* Uphold working area to a high standard of health and safety by observing health and safety requirements.
* Uphold equal opportunities policy to ensure a neutral working environment.
* Ensure that all company policies and procedures are enforced.
* Regular communication with the management team.
* Any other duties requested by Management.
Staff Management:
* Manage staff, including motivating and leading the team to work to high standards at all times.
* Provide effective and continual training of all staff.
* Conduct performance reviews of staff.
* Monitor timekeeping and attendance of staff, carrying out return to works.
* Facilitate staff communication.
* Manage staff retention, recruitment, and selection.
* Handle disciplinary and grievance issues.
Other Relevant Information:
Flexibility will be required with hours of work, and this position involves daytime, evening, and weekend work.
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