Customer Care Coordinator & Accounts/Admin Support (Dual Role) £27,000 per annum Full-time | Monday to Friday | 9am – 5pm Office-based – no remote/hybrid option available Location: Stockton-on-Tees An established and growing construction and civil engineering business operating in the North East is seeking a confident and proactive Customer Care Coordinator to support both customer service operations and the internal accounts/admin team. This is a dual role offering variety and development potential for someone looking to grow within a supportive and forward-thinking company. About the Role You'll act as the key liaison between on-site customer care operatives, clients, and new homeowners. Your responsibilities will include: Managing and scheduling works across multiple sites Booking and confirming appointments with homeowners as per client requests Keeping clients regularly updated on work status and timelines Liaising with the commercial team for quotations and costs of additional works Organising and coordinating follow-up works once approved Communicating with site managers and informing clients/homeowners about issues such as road closures or access requirements This part of the role is reactive to client needs and will be your main focus when active. When not required for customer care duties, you will support the admin/accounts department. Accounts/Admin Support Responsibilities The business uses Sage 50, Sage 200 and Eque2 Construction software (training will be provided). Tasks may include: Processing purchase and sales invoices Supporting monthly VAT and CIS returns Supplier payments and invoice queries Bank reconciliations and general office administration What We're Looking For Stong customer service skills with a proactive, organised approach Confident communicator who takes initiative and works well under pressure Basic IT knowledge (MS Office, email, etc.) Previous experience in a customer service or admin/accounts role is preferred but not essential — full training will be provided Why Join? Supportive and collaborative working environment Recently transitioned to an Employee Ownership model — annual bonuses based on individual and company performance Private healthcare (following qualifying period) Death in Service benefit (following qualifying period) Free on-site parking Clear progression opportunities with internal promotions encouraged ADZN1_UKTJ