Foster Coldstores King's Lynn, England, United Kingdom
Job Specification – Assistant Service Manager
Foster Coldstores is a King’s Lynn based business manufacturing bespoke walk-in coldroom & mortuary suites. We are looking to expand and improve the aftercare support we offer from our service department to our existing client network by way of a new assistant service manager.
The role will be office-based and full-time hours Monday to Friday 8.30am - 5pm. There are 25 days holiday and employer's pension included. Salary is dependent on experience. Some out of hours working will be essential on a rota basis as typically seen in the service industry.
We are looking for a well-organised person to assist our service manager who is capable of covering their duties for holiday cover and other times when they are away from the office. Ideally, you will have worked in a service role before and be confident in talking to our clients to establish their requirements. Once the call has taken place, you will be responsible for the deployment of a service engineer to establish what the actual fault was and if any remedial works are still required. On completion, you will process all applicable paperwork and relevant charges externally.
This role would suit someone who understands refrigeration and is looking to potentially step back from site engineering works. Ideally, this person will have a minimum of a technician qualification of City & Guilds 2079 and ideally have a relevant electrical qualification/time-served knowledge. The new person may ideally want to continue to develop their technical skills and be willing to undertake more professional training. You must have the ability to speak to our site technicians, offer support over the phone, and help achieve a first-time fix. You will work with the service manager to establish a spare parts inventory and share the day-to-day picking and packing of these parts. We would like someone that is able to fault find, be proactive with diagnostics, and be able to recognise patterns in warranty behaviour and take steps to find solutions. Reading and understanding wiring diagrams & knowledge of RDM & LAE controls would be beneficial.
As the service requirements within this department now need to meet much more technical guidelines and regulations, there will be the requirement to issue RAMS and ensure there is a technical sign-off procedure on a large proportion of our service work moving forward with the changing industry and more frequent uptake of the use of A2L’s.
A positive attitude with customers is essential, coupled with good computer skills, proficiency to send emails, and the use of Microsoft Excel & Word.
Finally, the right candidate for the job will be commercially minded, allowing us to provide our clients a value-added service.
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