Suffolk County Council – West Suffolk House, Bury St Edmunds IP33 3YU - Hybrid £46,670 per annum (pro rata for part time) 37 hours per week - Flexible working options available Permanent We’re passionate about improving the future for our children, young people and their families. If you are too, join us as a SEND Family Services Manager and make a meaningful impact. Your innovation and drive will help us to continue improving and evolving on our journey making a service we continue to be proud of. Reimagine the possibilities. The Special Educational Needs and Disabilities (SEND) Services team works closely with families, schools, and other professionals to assess children's needs and develop Education, Health and Care Plans (EHCPs). The service manages a wide variety of work, such as, reviews of EHCPs, arranging commissioned provision, consultations for mainstream and specialist placements. The service now operates within several focused teams with strong cross team working and a commitment to ensuring all contribute to service wide priorities. SEND Family Services Managers have operational oversight of teams including line management. This will include providing advice and guidance with regards to the management of casework; the delivery of key-working and person-centred approaches in the teams' engagement with children, young people and their families; and monitoring performance against service wide and individual targets. Our locality teams have a focus on annual reviews and the ongoing work to maintain EHCPs on behalf of our children, young people and families. Key responsibilities Having a strategic oversight of team including holding supervision meetings and professional development review meetings Analysing statutory data to support the direction of work within teams Supporting the service in achieving statutory timeframes for key performance areas Providing support for complex situations and work alongside partner agencies to resolve issues and concerns Having a strategic oversight of the quality assurance of work completed by staff and EHCPs held for children and young people You will need Evidence of continuing professional development in a management role. Committed to listening to children and families and to working collaboratively with them to address concerns. Comprehensive understanding of legislation, guidance and national policy framework relevant to role for provision of services. Proven ability to work collaboratively with colleagues from a wide range of professional disciplines. Ability to motivate colleagues and develop their professional capability Ability to work under pressure. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team We are looking to welcome to the team individuals who will demonstrate key-working approaches in their everyday practice and have professional relationships with and understanding of education settings and partner agencies to underpin this work. We are working closely with our family representatives and our partners in health and social care to achieve this, but we still have a great deal to do. If you share our values and ambitions, we would love you to join our team. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Lucy Jacobs (she/her) for a casual conversation. You can reach her by calling 01473263643 or emailing lucy.jacobssuffolk.gov.uk. How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Tell me about a time when you had to manage a complex situation involving multiple stakeholders in an educational or social care setting. How did you approach resolving the issues and what was the outcome? Can you share an experience where you had to ensure compliance with statutory requirements while maintaining quality of service? How did you balance these demands? Can you give an example of how you've used feedback from children, young people, and families to develop or improve services? What changes did you implement as a result? Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitmentsuffolk.gov.uk. Closing date: 11.30pm, 12 February 2025. Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .